Combined with changes in over-the-counter distribution of hearing aids and online sales of personal sound amplifiers,

physicians need to be aware of what the limitations of use are on those technologies to ensure that their patients are capable of accurately deciphering the differences between and benefits of varying technologies.

with a physician outreach program

Combat the changes in consumer behavior and expansion of technology Options

Back to All StoriesBack to TopRequest Audigy Membership Info

Results

Team engagement helped turn the practice around, yielding remarkable results:

85%

increase in practice revenue over prior year

100%

increase in opportunity flow and units

Team Leadership and Captainships Produces 85% Revenue Jump

The Challenge: A practice in Washington state’s beautiful Kitsap Peninsula region was experiencing challenges on multiple fronts. Revenue in 2017 was down by 44% due to the owner-operator struggling to run two offices and experiencing a drop in patient opportunities. With the addition of the second location, daily operations had become too great for the owner to handle. Further compounding the difficulties, members of her team were not communicating effectively with each other.

Captainships were established within two weeks, after which the team spent the next two months refining the look, feel, and details of captainship reports. This was crucial to striking a balance between providing the owner needed data for decision-making and avoiding information overload.

Solution: After an on-site assessment, Audigy’s Strategic Business Unit (SBU) helped develop captainships for team empowerment and accountability.

Benefits That Only Audigy Provides

There are other online review programs available to practices, but Audigy provides exclusive benefits that help ensure you are getting the most out of your online reviews and your overall digital marketing strategy.

Coaching, guidance, and training for all team members on how to get the most from the online reviews program

Unlike other companies that outsource digital marketing services, Audigy has a 50-person in-house team of not only digital marketing experts but designers, writers, proofers, marketing managers, and media buyers to ensure your practice has a complete and effective marketing strategy.

Google Premier Partner

Being a Google Premier Partner means Audigy has been recognized as delivering exceptional results for our members' paid-search marketing campaigns. We are the only audiology- and ENT-focused company to have this distinction.

Professional Development Team helps you convert more leads

Need to convert more of those leads into appointments? We have a Professional Development Team that will work with you and your front office to ensure more leads are converting.

Request Audigy Membership Info Request Audigy Membership Info

Want to get these types of results for your practice?
Contact us today to learn more about Audigy solutions and benefits.

2nd Provider

was hired to help manage both offices

All captains reported directly to the owner, with weekly updates to keep the owner apprised, reinforce communication within the team, ensure the practice hit its budget target, and allow staff members to achieve their compensation plans.

The main obstacles encountered were learning to effectively communicate with the team, sending out reports on a weekly basis, and maintaining expectations. All reports were shared with the owner and SBU by email. The owner’s influence helped drive the process and keep everyone accountable.

Individual captains were identified for opportunity data, patient billing and collections, financial performance, and key- performance-indicator analysis. The SBU team also reviewed communication styles using Audigy’s exclusive R3 assessment, giving everyone a clear understanding of how to best connect with one another.